Frequently Asked Questions
Sign up & Activation
How do I signup for a DelytePay account?
For self serve: Firstly download DelytePay app from App store or Playstore. Click on Create Account. Fill in your mobile number, create a password, and fill in your email address (optional). Tap on the "Create Account" button. You will receive an OTP on your registered mobile number. Once OTP captured , fill in your first and last name, preferred name on the card and nationality. Voila, your account is created and ready to use and you can start to apply for the virtual card directly from the app. Purchasing for your physical card: Click on the product and the amount you choose to top up for your first card. Follow the order process and the payment instruction display. Once the order is sent and the payment is received by us, we will then create the account for you with the amount recevied. For more information, write to us: delytepay@matchmove.com For employee gifting: Contact us via email delytepay@matchmove.com and our sales representative will reach out to you to understand your needs and discuss further how the DelytePay card can help you.
How do I get my KYC done with MyInfo?
On the main page, click on "Complete your KYC" button, click on PROCEED. Scan the QR code using your SingPass app QR scanner. Click on I agree to share your data for completion of KYC requirements. Check your data, fill in your address, and click Submit. And your account is verified! If you are facing issue with KYC verification contact us at contactus@matchmove.com and we will help you with your KYC.
How do I get my KYC done if I do not have a MyInfo Account?
If you don't have a SingPass, you can drop us a mail at contactus@matchmove.com and we can help you register.
How long does it take to activate my account?
As soon as your KYC is completed, your account is fully activated with remittance function as well.
How do I update my new mobile number?
Drop us a mail at contactus@matchmove.com to change your mobile number.
Order & Activate Cards
How can I order a virtual card for myself?
You can order a virtual card for your self by requesting for the same via the DelytePay site link at www.delytepay.com Or you can click here http://bit.ly/DelytePay to download the DelytePay app and request it through the app. The card will be automatically created in your wallet once order placed. You can use it for online purchase or add it to Google or Samsung Pay for In store purchases.
How can I order a Physical card for myself?
You can order a physical card for yourself by requesting for the same via the DelytePay site https://www.delytepay.com/products . There will be admin and shipping charges involved. Once payment is made, we will ship the cards to your specified address. You can also order a physical card from your DelytePay App.
How do I activate my DelytePay physical card?
Once you have placed an order for a physical card, our support team will assign you a card. You will receive the physical card via mail post which will contain a 12 digit activation code. You can enter the code in the DelytePay App after clicking “Activate”.
How can I order a Virtual or Physical card for Gifting someone?
You can order a virtual or physical card for gifting by requesting for the same via the DelytePay site link by giving the required gifting denomination. There will be admin and shipping charges involved. Once payment is made, we will ship the cards to the specified address.
How does my recipient know that I have purchased a virtual gift card for him/her?
The recipient will receive an SMS to his/her mobile number registered with a 12 digit activation code once the account is created and the card is assigned to him. He/she just need to download the app from the Appstore (iOS) or PlayStore (Android) and log in using OTP. Once inside, the card can be activated from the app. Contact us via email at DelytePay@matchmove.com if there is any issues.
My company has purchased a Virtual DelytePay Gift Card for me and I have received the activation code. What should I do next?
Download the DelytePay app from the the Appstore (iOS) or PlayStore (Android) and log in using OTP. Once inside, activate your card using the following steps: - Go to the bottom menu and choose "Card", then choose the "Virtual Card" tab. - Click "Activate" and key in the 12 digit activation number you have received via SMS and click "Proceed". - Once done, the card will be activated immediately and you will be able to see the DelytePay Virtual Card powered by MasterCard with its unique 16 digit number printed.
Can I use DelytePay card via GooglePay?
Yes you can add your virtual or physical DelytePay card on Google Pay. You can follow the below steps for the same. 1. Download the Google Pay app . 2. Sign in with your Google Account.If you use your account for business purchases, you may be asked to switch to a different payments profile.Follow the on-screen instructions to set up an "individual" profile. 3. Follow the instructions to get set up. 4. When prompted, add a payment method. 5. Sign in to Payment methods. 6. At the bottom, click Add payment method. 7. Click Add credit or debit card. 8. Enter your card info. 9. If you’re asked to verify your payment method, choose an option from the list. 10. Find and enter the verification code.
Can I use DelytePay card via Samsung Pay?
Yes you can add your virtual or physical DelytePay card on Samsung Pay. You can follow the below steps for the same. Here's what you'll need before you can use Samsung Pay: A compatible Samsung phone or watch NFC or MST support on your phone or watch A Samsung account 1. Install Samsung Pay app on your phone. 2. Once it's installed, open Samsung Pay, and then tap Get started. 3. Enter a new PIN for Samsung Pay, and then enter it again to confirm. 4. If it's your first time using Samsung Pay, you will be asked to add payment cards. 5. Add your cards Note: If you are using Samsung Pay on your watch, you will need to set it up seperately.
Can I use DelytePay card over ATM?
Yes , you can use your DelytePay physical cards on all overseas mastercard or Cirrus accepted ATM.
TopUp
How can I topup my DelytePay wallet?
You can generate a Virtual Account in your DelytePay App and then transfer funds from your Bank account to the DelytePay Virtual Account. Refer to "How do I generate my PVA" for more details. You can also walk into 7Eleven stores to topup your wallet.For more details check out "How can I topup my Wallet via 7-Eleven?"
How can I topup incase I do not have an online banking?
If you need assistance, please email us at contactus@matchmove.com or contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
Is there a daily topup limit?
Yes, you will be able to top up upto 1000 SGD at a point in time for pre-Kyc user and 2000 SGD for post KYC user.
What is PVA?
PVA is a CIMB Personal Virtual Account. This will be used to identify your wallet when you topup from any bank in Singapore via ATM or online or mobile banking. You just need to generate it once and use it for every topup to your wallet.
How do I generate my PVA?
You can generate you PVA by clicking on the ADD (+) button on your Wallet dashboard. Click on "Generate Now" Enter your personal bank account details. This will be used to refund incase the topup did not work. Click on submit and you will see your PVA generated. This will also be visible on your DelytePay dashboard.
Click here to edit the title
Check the video below: https://bit.ly/DP-PVA
How can I topup my Wallet via 7-Eleven?
You can generate the QR by entering the amount in the app and show to any of the 7-Eleven teller. Inform the teller to topup via Boss Matchmove. Please note that the QR can be used only once.
Which all 7-Eleven stores can I visit to get my Wallet topped up?
You can visit any of the 400 branches of 7-Eleven (except the airport branch) to get your wallet topped up.
Is there a fee for 7-Eleven topup to my wallet?
Yes there is a fee of 80 cents
Is there a min or max 7-Eleven topup amount?
Min topup amount is SGD 10/- and max topup amount is SGD 500/-.
What if I face any issues on the 7-Eleven topup?
You can contact us at contactus@matchmove.com . Please ensure to retain the slip and Transaction ID need to be provided.
Fees
Do I get charged for topup?
For topup via PVA there are no charges. For topup via 7-Eleven a charge of SGD 0.80 is applicable.
Is there any charges to order a card?
Yes, there is an admin and shipping charge of 5 SGD for physical cards.
Is there any fees on transaction?
Yes, there are fees charged based on the type of transaction. Foreign exchange: 1.5% Cross-border: 1.5%
Is there a charge for ATM withdrawal?
Yes, following are the ATM related charges. ATM Withdrawal: 1% ATM Enquiry : 1 SGD
Spend
Can I use my DelytePay card overseas?
Yes you can use your DelytePay virtual and physical cards on any mastercard accepted terminals or online across the world.
Where can I find my card CVV?
DelytePay offers you Dynamic CVV capability for additional security and hence you will be able to generate the CVV within your DelytePay app.
Can I use my DelytePay card online?
Yes, you can use your DelytePay Virtual and Physical card online.
Can I use my DelytePay card on MRT?
Yes, DelytePay cards can be used on MRT for transit after your card has been used initially on a physical terminal to purchase in store.
Is there a daily transaction limit?
Yes, the daily transaction limit is set to 1000 SGD prekyc and 3000 SGD for post KYC .
Can I withdraw funds from any local or overseas ATM?
Yes, you can withdraw funds from any overseas mastercard or cirrus accepted ATM.
Send
Can I use my DelytePay app to make overseas remittance?
Coming Soon!
To which all countries I can make remittance?
Yes, you can send overseas transactions to selected locations.
Are there any charges to do remittance?
Yes, there will be a specified fee charged unless during promotions or offers.
What can I do if my amount remitted is not received in destination country?
Please email us at contactus@matchmove.com or contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
Can I transfer funds to another person’s DelytePay wallet?
Yes, you can transfer funds to a person who is already having a DelytePay wallet account and has undergone KYC.
Security
How can I enable MPIN for my DelytePay account?
By default during signup, the app will ask if you want to enable MPIN where you can set it. Alternately, you can follow below steps to set or reset your MPIN. Login to your DelytePay app. Click on the profile icon on top left corner. Click on Manage MPIN Enable MPIN Set or Change MPIN An OTP will be received on your registered mobile number. And once OTP captured MPIN will be set for future login.
What is dynamic CVV?
DelytePay cards have dynamic CVV and hence it keeps changing.The expiry time for a CVV is xx mins or once its used for a e-com transaction.
Transport
Can I use my DelytePay card on MRT?
Yes, DelytePay cards can be used on MRT or SBS Transit for transit post an initial POS purchase.
Generic Queries
What is DelytePay?
DelytePay is a prepaid account, which supports up to five multiple cards, both virtual and physical, under one platform. It also provides overseas remittance facilities for available countries.
What is a DelytePay virtual prepaid card?
DelytePay virtual prepaid card is a mastercard that comes with its own 16-digit card number that you can view in your DelytePay app and can use to shop online. Just top up money into your DelytePay wallet and use it to make payment at any online merchant that accepts Mastercard.
What can I use these cards for?
You can use DelytePay cards to shop at all your favourite online retailers including Zalora, Amazon, RedMart and many more. Book movie dates, travel tickets or make hotel reservations online with ease and security. Physical cards come equipped with the latest tap and go for your purchases. It works like any existing card, which can be used offline and managed online.You can also add your DelytePay Virtual or Physical card on GooglePay and SamsungPay which can be used on tap and pay terminals for payments.
What are the requirements to use DelytePay app?
You must be at least 18 years old and only Singaporeans, Singapore Permanent Residents or Foreigners with a valid FIN card residing in Singapore may apply.
Can I have multiple virtual/physical prepaid cards?
You may apply for up to five virtual/physical cards and manage them from your DelytePay app.
If I currently have my mobile number registered with a DelytePay, can I sign up for a second account using the same mobile number?
No. Every DelytePay account must be linked to a unique and valid Singapore mobile number.You can use the same number once the previous account is closed.
Can I sign up for DelytePay using my mobile phone?
Yes. You may use your mobile phone to sign up by downloading the mobile app via iOS/Android.
I just signed up for a DelytePay but did not receive any SMS OTP verification. What should I do?
Upon signing up for your DelytePay, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking on “Resend OTP”. If you are still having problems, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at delytepay@matchmove.com.
How long will it take to activate DelytePay after sign up?
DelytePay will be activated instantly.
I forgot my password for DelytePay. What should I do?
You may reset your password simply by clicking on “Forgot Password” on the login page and following the instructions. If you are still having problems, please email us at delytepay@matchmove.com or contact us at 1800 271 1371 (Toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
I forgot MPIN for DelytePay. What should I do?
You may reset your MPIN simply by clicking on “Forgot Pin” on the login page and following the instructions. If you are still having problems, please email us at delytepay@matchmove.com or contact us at 1800 271 1371 (Toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
My available funds are insufficient to complete my purchase. Can I still use my virtual/physical card to complete this purchase?
No. You must ensure that you maintain a sufficient balance in your virtual/physical prepaid card as it is not a credit card.
What are the fees and charges that I will incur for DelytePay?
Account Management Fees Change of Address: Free Refund fee: $5.00/10% (whichever is higher) Transaction Fees Foreign exchange: 1.5% Cross-border: 1.5% ATM Withdrawal: 1% ATM Enquiry : 1 SGD Other Fees Reactivate a card: $2.00 (waived for now) Annual Fee: Waived.
What is KYC?
KYC means “Know Your Customer”. It is a process by which information about your identity and address is obtained. KYC enables us to know/understand you and your financial dealings to be able to serve you better and manage risks prudently.
Why should I do KYC?
"It is mandatory to do KYC in order to increase top-up limits to S$1000 per transaction and monthly spend limit to S$5000. Also, remittance services are available only post KYC verification. To do KYC, all you have to do click "Complete Your KYC" via MyInfo.
How long will it take to increase my monthly spending limit of S$5000 after KYC?
Your monthly spending limit of S$5000 will be increased upon approval of KYC by our Compliance Officers.
Why should I verify my identity to activate the remit function?
Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You can drop us a mail at contactus@matchmove.com. and we can help with your KYC.For DelytePay users who wish to activate their remittance function, it is mandatory to complete a face-to-face verification. There is a sending limit of S$1,000 per transaction, and monthly sending limit of S$5,000
What is face-to-face verification? How do I verify my identity for DelytePay?
Face-to-face verification is the verification process that is conducted by our compliance officers personally in person or through digital means like MyInfo or Video Call to have your account verified to activate the remit function.You can drop us a mail at contactus@matchmove.com. and we can help with your KYC.
How do I change my personal information such as address and password?
Log into your DelytePay and go to Profile>Saved Addresses> And you can update and save your Residential & Billing address.
Where do I go to view DelytePay account balance?
Log into your DelytePay to view your account balance.
How do I view my transaction history?
You will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your DelytePay and clicking on “Transactions”.
There is a discrepancy in DelytePay balance. What should I do?
If you notice any discrepancy, you must contact us within 30 days of the time and date of the transaction. Please email us at delytepay@matchmove.com or contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
Will I get a paper statement each month?
No. You will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your DelytePay and clicking on “Transactions”.
Why is there an Overseas Spending Limit?
If you make online purchases using foreign currencies, you may incur foreign exchange fees. This means that your transaction might fail if you try to spend your entire balance without taking into consideration foreign exchange fees. Thus, we recommend a spending limit based on your current available balance to give an indication of how much you can safely spend. This will ensure that you have sufficient funds to complete your purchase.
What is a DelytePay Physical Card?
DelytePay Physical Card has the same features as our virtual card. The physical card can be used anywhere that Mastercard is accepted. It is also equipped with the latest NFC technology that allows users to tap and go to make payment.
How do I receive my physical card?
The physical card you ordered will be shipped to your address you gave while ordering.
How do I activate the physical card?
Sign up for DelytePay Enter the 12-digit activation code that you see on the bottom right corner on the back face of the card. Enter the OTP code sent to your registered mobile number Enjoy your newly activated physical card!
How do I top up DelytePay account?
You can generate a Virtual Account once you login to your DelytePay app. Once you generate the virtual account , you can transfer funds from your bank to the virtual account.
How much does MatchMove Physical Card cost?
MatchMove Physical Card costs S$10.00 . Subject to promotions and offers.
How many cards can one user activate?
DelytePay users may activate up to a total of four (4) cards. This limit can be a combination of both physical and virtual cards.
How do I use DelytePay in the Apple iTunes Singapore store?
Before you are able to make any purchase on Apple iTunes or an in-app purchase, you are required to add the DelytePay Virtual Mastercard into your Apple ID. NOTE: Do ensure that you have at least S$2.00 in your Available Balance before you proceed to add the virtual card into your iTunes account. To find out why, read “Why am I being charged an extra USD 1 for my iTunes/PayPal transaction even though I did not purchase anything or my transaction didn’t go through?” under the Transaction Issues FAQs. If you are using an iPhone/iPad.. Step 1: Go to “Settings” Step 2: Select “iTunes & App Store” Step 3: Click on your “Apple ID: xxxx@xxx.com” profile Step 4: “View Apple ID” Step 5: Key in your iTunes password Step 6: Click on “Payment Information” Step 7: Select “Mastercard” under Payment Type. Key in your card number, card expiry date and billing address accordingly. Generate a dynamic CVC in your DelytePay account and key it in as well. Step 8: Click on “Done” to complete the addition of your card to your iTunes account. If you are using iTunes on PC/laptop.. Step 1: Open up your “iTunes” programme. Step 2: If you have not signed in with your Apple ID on this computer, go to “Store” on the menu bar and select “Sign In.”. If you have already linked your Apple ID with the iTunes store on this computer, click on “View Account” and key in your iTunes password to proceed. Step 3: Look for “Payment Information” and click on “Edit” to add your card. Step 4: Select “Mastercard” under Payment Type. Key in your card number, card expiry date and billing address accordingly. Generate a dynamic CVC in your DelytePay account and key it in as well. Step 5: Click on “Done” to complete the addition of your card.
Why is there a charge for my iTunes / PayPal / Google Play Singapore Store even though I did not purchase anything?
The extra USD 1 charge is also known as a Temporary Authorization Fee. This is NOT an additional charge when you make a purchase/payment. This is a verification process made by the merchant to ensure that your virtual card is in good standing and is valid. The Temporary Authorization Fee will be released back into your DelytePay within 7 days. To find out more, please refer to these links:https://www.paypal.com/sg/webapps/helpcenter/helphub/article/?solutionId=FAQ463&topicID=FEES_CA&m=TCI https://support.google.com/googleplay/answer/98966?hl=enIf you still have not received your refund after 7 days, please email our Customer Service at delytepay@matchmove.com or call us at our helpline from Monday to Sunday (except public holidays) at 10:00 a.m. to 7:00p.m. at 1800 271 1371 (toll-free line) or +65 6271 1371 .
Can I get a refund if I wish to terminate my account?
For accounts that have NOT done KYC. Yes, your available balance of less than S$80 will be refunded to you upon termination. No refunds in excess of S$80 unless you have been through KYC. For accounts that have done KYC. Yes, your available balance will be refunded to your bank account upon termination
Will I be charged a fee for topping up DelytePay?
There are no top up charges while topping up your wallet via PVA.
How do I transfer money to another DelytePay account?
Log into your DelytePay account and click on the “Send/Request” tab. You can choose to send money to another DelytePay account via email or mobile number. Enter a message and the amount, which you would like to send and then click on “Send Money”. You will be able to transfer money to another DelytePay account for unlimited number of times.
How do I know if someone has transferred money to me?
You will receive an SMS on your mobile phone when someone successfully transfers funds to you.
Can I transfer money from DelytePay to a BOSS Mobile Money account?
No. You cannot transfer money from DelytePay to another program at this point.
How do I know if I’ve successfully transferred funds to another DelytePay account?
It will be reflected under the “ History” feature. You can view your transaction history of up to 90 days / 99 records after logging in to your DelytePay and clicking on “History”.
Are there any charges for using the “Send/Request” function in the DelytePay?
No, DelytePay does not charge you any fee for using our “Send/Request” function. DelytePay does not deduct any money from your account without your permission.
Can I send or claim funds out if my card is suspended?
No, you will not be able to transfer or claim any funds if your card is suspended.
I transferred funds to another account but the transaction isn’t reflected in my transaction “History” page or deducted from my Total Available Balance. Why?
It may take up to 15 minutes for your “History” page and your Total Available Balance to be updated. You can view your transaction history of up to 90 days / 99 records after logging in to your DelytePay and clicking on “History”. Thank you for your patience and understanding.
Why is my SMS OTP not showing or delivered to me?
A. Samsung series Android phone users You may not be receiving your SMS OTP due to your phone’s message filter settings. Kindly perform the following troubleshooting steps to remove the message filtering. Step 1: Open your “Message” Inbox Step 2: Go to “Settings” and scroll to “Spam Message Settings” Step 3: Select “Spam settings” -> Go to “Add to spam number” and “Add to spam phrases” and delete any short code that you have added. Please also make sure that “Block unknown senders” is un-ticked. If there is any antivirus application installed on your device, please also kindly uninstall the antivirus app. B. iPhone users Kindly perform the following steps below to unblock “DelytePay” from your iPhone’s blocked list:- Step 1: Launch the “Settings” app on your iPhone or iPad. Step 2: Select either “Message”, “Phone”, or “FaceTime”. Any one of these three options will work. Step 3: Scroll down and select “Blocked”. Step 4: Tap on “Edit” at the upper right-hand corner. Step 5: Tap on the red button next to the “DelytePay” to unblock Step 6: Select “Unblock” to confirm.
Do I have to verify my identity in order to remit?
Yes, you do have to verify your identity in order to remit. Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You can drop us a mail at contactus@matchmove.com. and we can help with your KYC.
How do I deposit/credit money into the account for me to do the remittance?
Please refer to the top up list.
Where can I remit/send money to?
You can send money instantly to the following countries: Philippines Bangladesh Indonesia India Nepal and more...
How long does it take to send/remit the money to the recipient?
The money will be transferred immediately to your recipient.
What is the amount that I can remit/send money?
There is no minimum amount, but you can remit/send money up to S$1000 per transaction, and monthly sending limit of S$5,000.
What transfer fee will I incur?
A transfer fee as low as S$3 will be charged per transaction.Subject to promotions and offers.Keep watching the space for latest informations on fees.
Where do we get our remittance history?
You can find your remittance transaction information of up to 90 days / 99 records after logging in to your DelytePay and clicking on “History”.
Can I still view my transactions if my cards are cancelled?
You may still log in to your DelytePay and view your transaction history of up to 90 days / 99 records after logging in to your DelytePay and clicking on “History”. However, your cancelled card will no longer be available to you.
How do I cancel a card?
Please contact customer service at 1800 271 1371 to cancel a card. For International calls you can contact us at +65 6271 1371.
How do I reactivate a suspended card?
To reactivate a suspended virtual card, simply log in to your dashboard . Go to Cards>Virtual Cards>View Details>Actions>Enable Cards. Please contact customer service at 1800 271 1371 incase you face any issues with reactivation..
I want to suspend one of my virtual cards. How do I do it?
To suspend a virtual card, simply log in to your dashboard . Go to Cards>Virtual Cards>View Details>Actions>Disable Cards.
What should I do when I discover that there is a discrepancy in the amount received?
Please contact customer service at 1800 271 1371 to inform them about the issue. For International calls you can contact us at +65 6271 1371 email us at delytepay@matchmove.com. Our friendly customer service officers will get back to you shortly.
Need more information on DelytePay?
If you need further assistance, please email us at contactus@matchmove.com or contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays).
What am I entitled to when I sign up for DelytePay?
When you sign up and activate DelytePay your top up limits to S$1000 per transaction and monthly spend limits to S$3000 with all functions of a DelytePay except Remittance Services (cross-border transfer) and cash withdrawal which will be enabled post KYC verification. Kindly note that your wallet has a capacity of S$1000 at one point of time. Post KYC verification your monthly limit will be increased to SGD 5000
Am I able to withdraw cash?
"Only when you have completed your verification, you will be able to perform overseas ATM cash withdrawal from any mastercard or cirrus network ATMs. Please note charges apply.
How do I generate my CVC code?
Simply log in to your DelytePay account, select the desired card to be used for payment and tap on "Generate CVC" to generate a new CVC for each transaction. The CVC code expires every 10 minutes, dramatically enhancing the security level of online transactions.
Why do the app ask for my account number when trying to add topup funds?
When you initially try to topup, the app request you to provide your Bank details post which you will receive a virtual account to do topup. Your Bank account provided is used to refund the money incase the topup was not successful.
What if in case I have any dispute?
You can contact us at delytepay@matchmove.com . Please expect a turn around time of 5-7 working days for any issue resolution.